Privacy Policy

1. Introduction

Ocean's Elegance Yacht Club ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our practices regarding the collection, use, disclosure, and protection of your information when visiting our website palebrookcraft.sbs or when utilizing our yacht charter services.

Your use of our services implies agreement to our data handling as detailed in this document. We are in accordance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other prevailing Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal information that you provide of your own accord concerning:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or promotional events

The collected data can consist of:

• Identification and contact details (email, telephone, address)
• Financial details for transactions (securely processed by external providers)
• Preferences and necessities for your charter
• Information for emergency situations
• Food preferences or health information (if disclosed)

2.2 Automatically Collected Information

Upon accessing our site, we inevitably gather certain data about your device, as well as your engagement with our site:

• IP address and geographic information
• Web browser characteristics
• Visited pages and duration of visit
• Source websites
• Device specifics (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and comparable tracking systems are employed on our site to enhance your experience through:

• Storing your preferences
• Analyzing site performance and usage
• Offering tailored content
• Augmenting our services

Cookies can be managed via your web browser settings or through our cookie consent prompt.

3. How We Utilize Your Information

Our use of collected data encompasses:

• Service Provision: To facilitate yacht charter services, manage reservations, and maintain communication regarding your booking
• Client Support: To address your queries and provide assistance as needed
• Transaction Processing: To execute financial transactions and oversee billing
• Safety and Security: To protect the integrity of our operations and guard against deceptive activities
• Promotional Efforts: To send you offers and updates, assuming you've agreed to such communications
• Site Enhancement: To evaluate usage trends and improve site functionality
• Regulatory Adherence: To fulfill legal and statutory obligations

4. Disclosure and Sharing of Information

Your personal information is neither sold, exchanged, nor rented to unrelated parties. Scenarios under which your data might be shared include:

4.1 Service Providers

Essential service support from third-party vendors involving payment processing, site maintenance, email campaigns, performance analytics, and user assistance may get access to your data.

4.2 Legal Obligations

We may disclose information when legally mandated or to comply with legal process, emergency situations, or inquiries into suspected fraud or illegal activities.

4.3 Business Transactions

Your data might be a part of assets transferred during mergers, acquisitions, or asset sales.

5. Data Protection

We employ suitable security measures including encryption, secure servers, controlled access, routine evaluations, and staff education, to protect against unauthorized admission, alteration, public disclosure, or destruction of your personal information.

Nonetheless, please be aware no Internet transfer or electronic storage method is failsafe. We cannot assure complete security of your data.

6. Data Retainment

We store your personal information as long as it serves the purpose for which it was collected, or as mandated by law. Standard retention periods:

• Charter bookings: 7 years (for tax/legal purposes)
• Marketing communications: until you opt out or request erasure
• Website analytics: 26 months
• Client support interactions: 3 years following the last contact

7. Your Rights and Choices

You retain rights such as the ability to access, amend, delete (where legally permissible), transfer, or opt out of marketing, and manage cookie preferences. To exercise these, please contact us through the provided information.

8. Third-Party Services

8.1 Google Analytics

For usage monitoring, Google Analytics is utilized. You may opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social platforms with their respective privacy policies may be present on our site.

8.3 Transaction Processors

Financial transactions are managed by third-party processors adhering to PCI DSS standards.

9. International Transfers of Data

Data processing and transfer may occur in regions other than Germany. We ensure to uphold protections in line with prevailing privacy legislation.

10. Protection of Minors

Our offerings are not intended for individuals under the age of 13 and we do not consciously collect data from this demographic. Should you suspect a minor has provided us with personal data, please reach out promptly.

11. Privacy Policy Modifications

Alterations to this privacy document may take place to reflect changed procedures or legal requirements. Notifications of updates will be posted on the policy, communicated to registered users via email, or through an announcement on our site. Continued usage after changes take effect implies consent to the new terms.

12. Contact Us

For inquiries about this Privacy Policy or our data handling practices, our contact details are as follows:

13. Alignment with Google Ads User Consent Policy

Our adherence to Google Ads consent requirements is strict. Adjustments to cookie/tracking settings can be made via our cookie management tools.